Shipping & Delivery Policy
1. Order Processing Time
- Standard Orders: Processed within 1-2 business days after payment confirmation.
- Promotions/Unforeseen Delays: During high-volume sales or events beyond our control (e.g., weather, carrier delays), processing may extend by 2-3 business days.
- Pre-Orders: Estimated shipping timelines are listed on each product page.
2. Free Shipping Eligibility
Free shipping applies to orders over $69 USD to:
- United States (excludes Alaska, Hawaii, Puerto Rico)
- United Kingdom
- European Union (all member states)
- Select Asian Countries/Regions: Hong Kong, Japan, South Korea, Singapore, Thailand, and more.
3. International Shipping
We ship worldwide to additional countries (e.g., Canada, Australia, UAE) for a calculated fee at checkout. Note:
- Customers may handle customs clearance/taxes.
- Restricted Areas: We cannot ship to P.O. Boxes, APO addresses, or regions with export/import bans.
4. Delivery Timelines
Orders ship from warehouses in the U.S., EU, or China for the fastest delivery. While we expedite processing, delivery times are estimates only due to customs or carrier delays.
Address Changes
- Pre-Shipment: Request changes within 24 hours of ordering (no fee).
- Post-Shipment: Changes are not guaranteed; contact us for assistance.
5. Damaged/Defective Items
Refer to our [Return Policy] for resolution options, including replacements/refunds.
6. Customs & Import Taxes
- Your Responsibility: Duties/taxes are the recipient’s obligation.
- Non-Payment: Unclaimed parcels returned to us will be refunded minus incurred fees.
7. Order Tracking
Track shipments via our portal. Unaccepted deliveries may result in order cancellation.
Questions?
Email: info@ceracafe.com for assistance.
