Return & Refund Policy

We accept returns only for orders placed through ceracafe.com. To initiate a return, please review the following guidelines:

1. Return Window

  • 30-Day Returns: Eligible for refunds/exchanges within 30 days of delivery.
  • Post-30 Days: Returns accepted only for verified quality issues.

2. Eligibility Requirements

All returns must be authorized by our Customer Service team. To qualify:
✔ Original Condition: Product, packaging, and accessories must be intact.
✔ Proof of Purchase: Provide an order number or receipt.

Return Scenarios:

  • Customer-Initiated Returns: You cover return shipping costs (based on carrier rates).
  • Our Error (e.g., wrong/damaged item): We pay return shipping.

Partial Refunds: Issued if items show wear, damage, or missing parts not caused by us.

For Defective Items:

  1. Contact Us Immediately: Email a video demonstrating the issue.

  2. Troubleshooting: Follow our instructional videos. If unresolved, we’ll cover all return/replacement costs.

3. How to Return

Email info@ceracafe.com with:

  • Order number

  • Return reason + product photo

 

Await confirmation (within 2 business days) with return instructions.

Ship to our designated address using your preferred carrier.

Note: Unauthorized returns (sent without prior approval) will be rejected.

4. Refund Timeline

  • Approved refunds are processed within 24 hours.
  • Allow 3–15 business days for bank processing.
  • Contact us if your refund doesn’t appear after 15 days.

5. Fees & Exchanges

  • No handling fees.
  • Exchanges: Return the original item first, then reorder.

  • Customer pays shipping for preference-based exchanges (e.g., color).

6. Order Cancellations

  • Pre-Shipment: Free cancellation if requested before processing.
  • Post-Shipment: Returns must be initiated after delivery.

7. 12-Month Limited Warranty

Covers manufacturing defects for portable espresso machines purchased new from Cera+.

8. Refund Timeline

  • Approved refunds are processed within 24 hours.
  • Allow 3–15 business days for bank processing.
  • Contact us if your refund doesn’t appear after 15 days.

9. Fees & Exchanges

  • No handling fees.
  • Exchanges: Return the original item first, then reorder.
  • Customer pays shipping for preference-based exchanges (e.g., color).

Questions? 

Contact us at info@ceracafe.com.

We’ll provide a solution (replacement part or machine).

Exclusions:

  • Damage from misuse, accidents, or unauthorized repairs.

  • Second-hand purchases (e.g., eBay, Craigslist).