Return & Refund Policy

We accept returns only for orders placed through ceracafe.com. To initiate a return, please review the following guidelines:

1. Order Cancellations

  • Pre-Shipment (Within 3 Business Days): Free cancellation is available for all orders if requested within three (3) business days of placement.
  • After 3 Business Days: Please contact us immediately if you wish to cancel after this window.
  • In-Transit Restriction: Please note that once the product has been dispatched and is on an international flight/in transit, the order cannot be canceled. In this case, you must initiate a standard return after delivery.

2. Return Window & Regional Warehouses

  • 30-Day Satisfaction Guarantee: If you are not satisfied with your product, you can return it for a refund within 30 days of delivery.
  • Return Locations based on Region:
  • Europe & United States Orders: Can be shipped back directly to our local regional warehouses.
  • Other Countries / Rest of the World: For change-of-mind/preference returns, the product must be shipped back to our China warehouse.
  • Post-30 Days: Returns are accepted only for verified quality issues.

3. Eligibility Requirements

All returns must be authorized by our Customer Service team. To qualify:
✔ Original Condition: Product, packaging, and accessories must be intact.
✔ Proof of Purchase: Provide an order number or receipt.

4. Return Shipping Cost Scenarios

  • Customer-Initiated Returns: You cover return shipping costs (based on carrier rates).
  • Our Error (e.g., wrong/damaged item): We pay return shipping.
  • Partial Refunds: Issued if items show wear, damage, or missing parts not caused by us.

5. For Defective Items

1. Contact Us Immediately: Email a video demonstrating the issue to info@ceracafe.com.

2. Troubleshooting: Follow our instructional videos. If the issue remains unresolved, we’ll cover all return or replacement costs and provide a solution (replacement part or machine).

6. How to Return

Email info@ceracafe.com with:

  • Your order number
  • Return reason + product photo

Await confirmation (within 2 business days) with return instructions.

Ship to our designated address using your preferred carrier.

Note: Unauthorized returns (sent without prior approval) will be rejected.

7. Refund Timeline

  • Approved refunds are processed within 24 hours.
  • Allow 3–15 business days for bank processing.
  • Contact us if your refund doesn’t appear after 15 days.

8. Fees & Exchanges

  • No handling fees.
  • Exchanges: Return the original item first, then reorder.
  • Customer pays shipping for preference-based exchanges (e.g., color).

9. Order Cancellations

  • Pre-Shipment: Free cancellation if requested before processing.
  • Post-Shipment: Returns must be initiated after delivery.

10. 12-Month Limited Warranty

  • Covers manufacturing defects for portable espresso machines purchased new from Cera+.
  • Exclusions: Damage from misuse, accidents, unauthorized repairs, or second-hand purchases (e.g., eBay, Craigslist).

Questions? 

Contact us at info@ceracafe.com.

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